FAQ

Family Reunion 2016 will be in New Orleans, Louisiana

Family Reunion 2016 will be held February 13-16. Please note the new shortened schedule for the event.

The Family Reunion 2016 payment plan will only be offered Feb 7-21, 2015. Please see the event registration page for more information.

KWRI will be happy to assist with a transfer of the registration. Contact familyreunion@kw.com for assistance. If you are unable to find a suitable transferee within your Market Center, please utilize your Market Center Leadership to help contact other Market Centers within your Region. It is against Family Reunion policy for any associate to resell their registration to another associate at a price higher than the current purchasing price, in the event of a sell out the last available purchasing price prevails.

It is our recommendation that each attendee pick up his or her own Family Reunion materials. If materials are picked up for another attendee, they will automatically be checked in for the event. If that attendee attempts to check in, they will not receive their materials as they will be shown in our system as checked in.

Be sure your KW White Pages Profile is up-to-date, as the Event Registration system pulls your information directly from this. If you are missing information in your KW White Pages Profile you may have problems locating yourself or another KW Associate.

Additionally, searching by a KW Associate ID will allow you to locate yourself even if you are missing information in your KW Profile. If you are unsure of your Associate ID, please log in to http://mykw.kw.com and click Profile, under the Profile Completeness bar. Next, click Edit in the My KW Info column to access your White Pages profile and ensure your contact information is correct.

Family Reunion badges will include your name, city, and state. To be sure that the most current and up-to-date information is listed on your badge, please log in to http://mykw.kw.com and click Profile, under the Profile Completeness bar. Next, click Edit in the My KW Info column to access your White Pages profile and ensure your contact information is correct.

Please check the hotel information on the Travel page!

Please check the hotel information on the Travel page!

Hotels in the Keller Williams block that are not within walking distance to the convention center, will be provided with a shuttle.

Cellular telephone services are not guaranteed inside or around the Convention Center. The availability of cellular services inside or around the building can be impacted by the total number of users attempting to access the public cellular networks as well as your physical location inside the buildings. If you have any questions or problems regarding your cellular, cellular modem, blackberry, iPhone or similar 3G services please check with your personal cellular provider before or while attending your event.

Please contact your MCA for information on your past production and awards qualifications.

A few weeks before the event, we will be sending an email to every registered attendee with their name badge. Please print your name badge and bring it with you to the fast pass stations at the convention center. There will be no name badges sent through the mail this year, you must print your badge from the email. If you have questions about this process, please contact familyreunion@kw.com

Attendees may purchase a social pass to visit the KW MARKETPLACE for $150. Passes will be available for purchase at Customer Service in Hall G. The pass is good for Saturday through Monday. Passes will only allow admittance to the KW MARKETPLACE, no other sessions are included.

Social passes will be sold on site for Red Bash and Inspirational Brunch for $99 each.

There is not a wait list for Family Reunion 2016.

No Family Reunion 2016 tickets will be sold onsite. Limited tickets for the KW Exchange (Exhibit Hall) will be available for purchase from the Customer Service desk on-site. Tickets are $100 and will be valid for Saturday, Feb. 13 through Monday, Feb. 15.

Please contact your Market Center leadership, they are able to pull a roster report and confirm your registration. Additionally, at the time of registration you received a confirmation email from events@kw.com, this email was sent to the email address on file in your KW White Pages profile.

You may have received a registration cancellation notice for a few reasons: If you transferred your registration to another associate you will receive a cancellation notice when the transfer is completed. If you are on a payment plan and did not fulfill the payments you will receive a cancellation notice after no less than 3 attempts to contact you through email and phone. If you registered under a member’s only link and are not officially a member (i.e. Farm and Ranch, Commercial, MAPS, GPS, Luxury, KWYP and KWW). If you are a MAPS Mastery client and your registration has been cancelled, please reach out to MAPS@kw.com. If you feel that you have received a cancellation notice in error please contact events@kw.com

It is recommended that you transfer your ticket to avoid cancellation fees as per the terms and conditions of registration. KWRI will be happy to assist with a transfer of the registration. If you are unable to find a suitable transferee within your Market Center, please utilize your Market Center Leadership to help contact other Market Centers within your Region. Some associates have also found Facebook as a helpful resource for finding transferees. Transfer requests received after January 8, 2016 will be processed onsite at Customer Service. Please contact the MAPS team by emailing MAPS@kw.com to complete your Family Reunion 2016 Mastery Client registration. Contact events@kw.com with your first and last name, Market Center number, phone number and address and the first and last name, Market Center number, phone number and address of the transfer recipient. We require all transfers to be requested in writing by the original purchaser. Please note that the original purchaser will receive a registration cancellation notice when the transfer has been completed.

We will begin in the afternoon (after 1pm) of Saturday, February 13 and will conclude around 11am on Tuesday, February 16th. Please check http://familyreunion.kw.com/agenda for the latest on schedule details.

Until January 28th, all hotel related questions need to be directed to the housing bureau. Phone Number: (844) 840-1836 Email: familyreunion@conferencedirect.com After January 29th, you may reach out directly to your hotel.

Shuttles are available to/from KW blocked hotel accommodations and the Convention Center. You will need to show your hotel guest room key to board the shuttle. Shuttle schedules will be posted on familyreunion.kw.com, on the KW Event app and in your program guide. Additionally, shuttle signage will be located in each blocked hotel.

Please check familyreunion.kw.com and the KW Event app for the latest updates on airport transfer options.

All current event information will be located on our KW Events app this year! The app works on both iPhone and Android phones and is located under the App and Google Play store as “KW Events”. The Family Reunion 2016 session in the app will be live January 2016 and can be found within the app on the left hand side under “Switch Session” tab.

Family Reunion 2015 medallions are available for purchase here.