FAQ

 

Where is Family Reunion 2014 being held?
Family Reunion 2014 will be held in Phoenix,AZ at the Phoenix Convention Center. top

What is the physical address for the Phoenix Convention Center (PCC)?
The address is 100 N. Third St. Phoenix, AZ 85004. Driving directions and maps can be found here. top 

What are the dates of Family Reunion 2014?
Saturday, February 15 – Wednesday, February 19, 2014. top 

What is the price for Family Reunion 2014?
February 18, 2013 - March 15, 2014 - Registration per attendee is $499

March 16, 2013 - December 15, 2013 - Registration per attendee is $525.

December 16, 2013 - February 14, 2014 - Registration per attendee is $550
February 15, 2014 and after - Registration per attendee is $600 top 

How do I register for Family Reunion?
 Click here to register online. top

What is the registration cancellation policy?

  • Registrations purchased prior to March 16, 2013 at the $499 promotional pre-registration rate are NONREFUNDABLE but are transferable.
  • All Payment Plans are NONREFUNDABLE but transferable. 
  • One-day Passes are NONREFUNDABLE but transferable. 
  • Social Passes are NONREFUNDABLE but transferable.
  • Full-week, regular registrations canceled on or before November 1, 2013, are refundable, less a $75 cancellation fee. 
  • Full-week, regular registrations canceled beginning November 2, 2013 through January 15, 2014 are refundable, less a $175 cancellation fee.
  • Full-week, regular registrations canceled beginning January 16, 2014, are NONREFUNDABLE.
  • Registrants who do not attend, "No-shows," will not receive a refund. 
  • Registrations cannot be carried over or transferred to a future event.

 top

I registered for Family Reunion and now I am unable to attend.  I do not want to lose any of my registration fees, what should I do?
KWRI will be happy to assist with a transfer of the registration. Contact familyreunion@kw.com for assistance. If you are unable to find a suitable transferee within your Market Center, please utilize your Market Center Leadership to help contact other Market Centers within your Region. top

I am unable to attend Family Reunion and it is past the date for a refund, what should I do?
While Family Reunion cancellations beginning January 16th, 2014 are non-refundable, KWRI will be happy to assist with a transfer of the registration. Contact familyreunion@kw.com for assistance. If you are unable to find a suitable transferee within your Market Center, please utilize your Market Center Leadership to help contact other Market Centers within your Region. top

How can I transfer my registration to another colleague?
To transfer a Family Reunion registration, please email familyreunion@kw.com with the name and confirmation number attached to the registration, as well as the name and contact information to whom you would like to transfer.  Any money transfers will need to be taken care between the current registrant and the transferee.
Please keep in mind, if you have made a hotel reservation and need to make any cancellations or revisions, please contact the hotel directly. Click here for hotel contact information. top

Will I be able to pick up registration badges for others in my party?
It is our recommendation that each attendee pick up his or her own Family Reunion materials.  If materials are picked up for another attendee, they will automatically be checked in for the event.  If that attendee attempts to check in, they will not receive their materials as they will be shown in our system as checked in. top

I was unable to locate myself or another KW Associate when registering, what do I do now?
Be sure your KW White Pages Profile is up-to-date, as the Event Registration system pulls your information directly from this.  If you are missing information in your KW White Pages Profile you may have problems locating yourself or another KW Associate.
Additionally, searching by a KW Associate ID will allow you to locate yourself even if you are missing information in your KW Profile.  If you are unsure of your Associate ID, please visit http://www.kw.com and click ‘edit’ next to ‘My Profile’ to view this information and double check that your contact information is current. top

When will one-day passes and social passes be available?
One day passes and social passes will be available through the online registration system.
The rates are as follows:
•    $199 - per person, per full day program - inclusive of any evening activity for the day.
•    $75 - per person, per event (Awards Ceremony, Inspirational Brunch). top

What will the registration price be onsite?
Registration price onsite will be $600. top

What information will be on my badge?
Family Reunion badges will include your name, city, and state. To be sure that the most current and up-to-date information is listed on your badge, please visit http://www.kw.com and click ‘edit’ next to ‘My Profile’ to view this information and double check that your contact information is current. top

How do I change contact information for myself or someone else I have registered for Family Reunion?
To update registration contact information for Family Reunion 2014, please click here. top

When can I book my hotel?
Please check the hotels tab often for updates! top

What are the closest hotels to PCC?
Please check the hotels tab often for updates! top

Will there be a shuttle system?
Hotels IN the Keller Williams block that are NOT walking distance to the PCC, will be provided with a shuttle. top

I am driving, where should I park at the Phoenix Convention Center?
Please click here for a detailed map of the parking and parking regulations. top

I need to ship or be shipped something onsite, where do I go?
The PCC has on-site UPS Store Business Centers located in throughout the facility, click here for more information. top

How can I be an exhibitor at Family Reunion?
Please email approvedvendor@kw.com for more information. top

How can I become a sponsor at Family Reunion?
Please email approvedvendor@kw.com for more information. top

Will my cell phone work inside of the PCC?
Cellular telephone services are not guaranteed inside or around the Phoenix Convention Center. The availability of cellular services inside or around the PCC can be impacted by the total number of users attempting to access the public cellular networks as well as your physical location inside the buildings. If you have any questions or problems regarding your cellular, cellular modem, blackberry, iPhone or similar 3G services please check with your personal cellular provider before or while attending your event at the PCC. top

What is the weather like in Phoenix?
Average High – 70.7F
Average Low – 44.7F
These 'average' temperatures have been known to vary a good bit in either direction. If you are traveling to the Phoenix area, it's always a good idea to pack plenty of layers. top

I plan on bringing my family, where should I start with planning my trip?
The Phoenix Convention & Visitors Bureau offers a ton of tools to help you plan your trip! Click here to visit the Visit Phoenix website, where you'll find everything you need to know about the wonderful city of Phoenix including a Calendar of Events and discounted tickets for nearby attractions. Also please keep a close eye out for a personalized Family Reunion Phoenix website coming soon! top

How do I get discounted tickets for local attractions?
The city of Phoenix has plenty to do while visiting and they are proud to welcome Keller Williams!  You can access Special Offers and Coupons at the Visit Phoenix website. top 

Where will Family Reunion 2015 be held?
We're so glad you're excited about next year's Family Reunion! Let’s keep that enthusiasm going!  This announcement will be made live at Family Reunion 2014 in Phoenix, AZ. top

Where can I find information on 2013 Production Awards?

Click here for the Awards Policy top 

Where can I buy Medallion awards and find information on 2012 Production Awards?

Click here to order Medallions and for the 2012 Production year Awards Policy top

Where can I find out what awards I have qualified for in the past?

Please contact your MCA for information on your past production and awards qualifications